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Microsoft Teams Chat versus Channel

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Learn when is more appropriate to use Microsoft Teams Chat versus Channel

Microsoft Teams is full of functionalities and tools to communicate and help teams work together and collaborate. One of the most common questions is when the chat feature should be used and when the channel is more appropriate. Even though, they have similarities they were designed to support different purposes regarding communication in the Microsoft Teams.

Summary of Important Features

  1. Channels are public to the team, a conversation using chat is private to their members.
  2. A Channel message does not notify users by default, conversations do. If you want to notify you need to @ + profile name.
  3. Chat history is shown automatically in a channel and optionally in a conversation.
  4. Even though, both options support tabs, channels support more apps interactions than Chat. Channel has more applications such as the planner and many other connectors, bots, and teams meeting recorded as video in Stream.


What’s supposed to go into a channel? Obviously, this is very particular to the goal and purpose of the channel, but some guidelines should be followed to keep it organised. We suggested the below for channels:

  1. Communication you would send to people as CC in an email, as does not notify users.
  2. Communication in an open space.
  3. Tasks on which more than one person should collaborate.
  4. Important announcements, information, etc..
  5. On the spot meeting with your team.
  6. To use apps using tabs channel (One note, planner, website, a SharePoint library, etc.)


Chat in Microsoft Teams is basically for day-to-day operational conversation. Below you can find our suggestion of what’s supposed to go in a Chat:

  1. Each message notifies users, so it’s recommended to use it when you need immediate answers from all those colleagues.
  2. It works like a phone call or a Skype chat
  3. Day-to-day discussion, information that could be deleted or forgotten, go into a conversation. The entire team doesn’t need to know about those operational chats.
  4. Share images to explain what you need to your colleagues, for example.
  5. Once information or a decision needed to be shared, it goes to the channel.

Chat versus Channels

In the graph below you can check the main difference between both and the situation where they are applicable.

*The article above is based on the information provided here.

Microsoft Training

At New Horizons Ireland, one of the leaders in delivering Microsoft courses we offer a wide range of courses. For all levels of IT professionals, from specialists to end-users. Check it out with one of our Account Managers and choose the best option for your needs. We can also provide IT training customised to the companies’ needs in our premises or on-site.

Microsoft Teams Course

Popular courses

Teams courses for beginners

Microsoft Teams

Microsoft Teams includes meetings, group conversations, video chat, file-sharing, co-authoring, SharePoint connection, and it can also be used to link to many other Office 365 apps.

4 hours Live Online Can be run in our Dublin Classrooms We can send our Instructor to your premises

Teams courses for Advanced users:

Microsoft Office 365 Online (with Teams for the Desktop)

This course introduces working with shared documents in the familiar Office 365 online apps—Word, PowerPoint®, and Excel®—as an alternative to installing the Microsoft® Office desktop applications. This course also introduces several productivity apps including Yammer™, Planner, and Delve® that can be used in combination by teams for communication and collaboration.Designed for students who already have foundational knowledge and skills in Excel 2016 and who wish to begin taking advantage of some of the higher-level functionality in Excel to analyse and present data.

1 day course 14:00 - 22:00 Live Online  Can be run in our Dublin classrooms or at your premises

MS-700 Managing Microsoft Teams

If you are aspiring to the Microsoft 365 Teams Admin role, the Managing Microsoft Teams course is designed for you. As a Microsoft Teams admin, you will be empowered to configure, deploy, and manage Office 365 workloads for Microsoft Teams that focus on efficient and effective collaboration and communication in an enterprise environment. We will introduce you to six central elements – a Microsoft Teams overview, implementing governance, security and compliance for Microsoft Teams, preparing the environment for a Microsoft Teams deployment, deploying and managing teams, managing collaboration and managing communication in Microsoft Teams. In Microsoft Teams overview, you will delve into an overview of Microsoft Teams including Teams architecture and related Office 365 workloads. You will be provided an overview of security and compliance in Microsoft Teams and finally get an overview of how to manage Microsoft Teams.

5 day course 14:00 - 22:00 Live Online  Can be run in our Dublin classrooms or at your premises

Microsoft Office 365 Role-Based Tracks
Microsoft 365 Role-Based Tracks
Microsoft Teams for Office 365
Microsoft Office 365

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/ Author: Suellen Machado / Number of views: 14678 / Comments: 0 /

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