One of the trends that we have been observing since a massive part of the workforce worldwide adopted work from home is the necessity of business writing brush up. In the beginning, companies moved massively to apps like Zoom, Microsoft Teams, and others to accommodate their communication needs. Then it came to the “zoom fatigue” as some teams were expending most of their working hours attending online meetings. To avoid that more emails are being sent, consequently, people are again exploring writing communication.

ITIL has become the standard in IT Service Management. It is a framework that helps organisations all over the world to offer their services with quality and efficiency. Under the new circumstances that the society is facing during the 2020 pandemic, ITIL is reaching even more popularity as a helpful framework to help companies to meet client’s demands and achieve digital transformation faster.

IT Service Management - ITSM refers to the entire pool of activities involving design, creation, delivering, supporting and managing IT services. Although the most common perception is that ITSM is just “IT support”, it represents in fact much more than resolving day-to-day issues. They are responsible for end-to-end management of those services, which are crucial for the company.

We are enrolling now for our next Customization and Configuration for Dynamics 365 class. The course will take place from 29th of May 2019 to 31st of May 2019 at our premises in Dublin City Centre.

Every business seeks for profits, growing, assertiveness and a couple of more positive adjectives. Seems obvious to say, but the path to chase these results aren’t easy. According to the size and industry, it can require different types of professionals involved. An appropriate and well-designed business plan helps and having on your team the exactly professional to work on it can facilitate the journey too.

To say “No” properly is a key element, not just in life, but also in business relationships. It doesn’t mean to say yes, it’s always a matter of communicating your “no” in an effective and polite way and the most important giving no room for misunderstanding. 

Business Skills are in high demand. Professionals are hearing and reading more about it, consequently they might get confused about what exactly these skills represent in their professional daily lives. The skill list below was compiled by CompTIA AITP based on IT job posts. They represent the set of abilities that managers are looking for to fill up their positions.