Dynamics 365 is an intelligent business application suite that can be adapted to companies’ needs. Microsoft Dynamics 365 represents the CRM’s evolution, the new generation of unified apps to help enterprises make better decisions based on data, build customer relationships between sales teams and clients. Furthermore, it allows businesses to operate more efficiently and grow.

The Market Insight Preview is a Microsoft Dynamics 365 feature which allows users to get market insights in an easy and useful way. Besides all the buzz around data and the benefits which can bring to business strategy, still a challenge to collect, gather, and make these data available to professionals whose will make a good use of it. According to a report from Harvard Business Review, 38% of businesses face a challenge in leveraging digital capabilities to improve operations due to siloed information.

In the era of data, CRM’s are a central resource for companies, it doesn’t matter their size and industry. Data empower business decisions, automate processes, and optimize time. Microsoft Dynamics 365 is a complete CRM, it can help enterprises to grow and achieve their goals. It’s considered by the experts the next generation of business applications, allowing users to break down data silos to connect customers, products, people and operations. In this article we explore the Marketing and Sales features in detail.

With the help of new Personalised document template, the sales team can create their own personalised templates using CRM. CRM allows the creation of Sales Proposals, Opportunity and Tender templates. These allow the team to reply to customers faster with organised documents in no time at all.