Communication Courses

The Learning & Performance Institute (LPI)

As a motivated professional, you recognise the importance of mastering relevant competencies. Perfecting your communication, honing your emotional intelligence and mitigating conflict are just a sample of the crucial abilities that will propel you to becoming a transformational leader. Our Communication courses focus on the practical expertise that you need to further develop yourself and your organisation, enhancing your proficiency in key areas.

Individuals bring their unique talents, strengths, experiences, and outlooks to the workplace. Operating collaboratively, these diverse perspectives and styles deliver highly successful outcomes and create high-performing teams. In this course, you will learn how to build cooperative trust-based relationships that enable you to work productively with other professionals, clearly communicating and respectfully harnessing your distinctive contributions.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN
  • Describe the importance of effective work relationships
  • Demonstrate professionalism through your behavior
  • Identify the interdependencies between you and your colleagues
  • Communicate effectively to create rapport and connect with others
  • Build and maintain your network of professional relationships
  • Use quality dialogue to focus discussion toward mutual outcomes
  • Develop collaborative working relationships that achieve results
WHO SHOULD ATTEND

Professionals desiring to improve working relationships and maximize cooperation and productivity.

Course Demo Video
3 day course Normally runs 14:00 to 22:00 Live Online Can be run in person.
Contact us
for details.


Course Starts Location Price
Building Successful Work Relationships 29-09-2021 Dublin, Ireland
Building Successful Work Relationships 29-11-2021 Dublin, Ireland
Building Successful Work Relationships 28-03-2022 Dublin, Ireland

The success of leaders is rooted in the effectiveness of their teams, as well as savvy communication with colleagues. Guiding and empowering others and creating collaboration is essential. In this course, you will learn to build trust and commitment, motivating others through respectful and authentic interactions.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN
  • Identify the essential elements of effective communications within an organization
  • Use knowledge of your self to build effective communication strategies
  • Build communication strategies that leverages interpersonal and organizational awareness
  • Apply effective facilitation skills
WHO SHOULD ATTEND

Managers, directors, and other professionals responsible for planning and leading projects and programs.


Course Demo Video
3 day course Normally runs 14:00 to 22:00 Live Online Can be run in person.
Contact us
for details.


Course Starts Location Price
Communicating Across Your Organization 10-11-2021 Dublin, Ireland
Communicating Across Your Organization 13-12-2021 Dublin, Ireland
Communicating Across Your Organization 23-03-2022 Dublin, Ireland

People approach situations with their own set of experiences, priorities, and viewpoints. Conflict is inevitable. The ability to govern disputes and even avoid them altogether is vital. In this course, you will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN
  • Identify and manage sources of conflict
  • Define an effective strategy to deal with conflict
  • Implement a process to manage conflict situations
  • Build civility in the workplace
WHO SHOULD ATTEND

Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members.


Course Demo Video
2 day course Normally runs 14:00 to 22:00 Live Online Can be run in person.
Contact us
for details.


Course Starts Location Price
Constructive Conflict Management 22-09-2021 Dublin, Ireland
Constructive Conflict Management 09-12-2021 Dublin, Ireland
Constructive Conflict Management 14-04-2022 Dublin, Ireland

The modern business climate is more diverse than ever. Team members are bringing new experiences, expertise, and viewpoints to the workforce; and constant change is the new normal. An astute leader can take advantage of these skills and perspectives while maximizing productivity and fostering employee buy-in. In this course, you will learn how to capitalize on the strengths of your diverse team while directing and guiding them to even greater achievements.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN
  • Learn to lead in a world of diversity
  • Engage and empower our multi-generational workforce
  • Leverage culture as the new strategic differentiator
  • Develop your path to leadership success
WHO SHOULD ATTEND

Leaders in organizations faced with diversity who need to overcome team dynamics to succeed.


2 day course Normally runs 14:00 to 22:00 Live Online Can be run in person.
Contact us
for details.

In our inter-connected world, good communication and cooperation is key to working efficiently. Respectfully engaging with others can enhance or inhibit workflow and be the difference between the success or failure of a project or an entire organization. This course will prepare you for the collaborative situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments, Leader of Organizational Strategy

WHAT YOU’LL LEARN
  • Recognize the difference between hearing and listening
  • Enhance interpersonal relationships through the use of verbal and non-verbal communication
  • Apply techniques to move towards high-quality conversation
  • Create a positive impression through a powerful introduction
  • Influence others through sharing perspectives and opinions constructively
  • Use logic and emotion to persuade and collaborate
  • Identify ways of sharing thoughts and opinions constructively
  • Prepare for and conduct simple negotiations
WHO SHOULD ATTEND

Managers and other professionals who want to gain the critical skills to successfully interact with or lead others through cooperative teamwork, as well as those desiring to improve their overall communication.


Course Demo Video
3 day course Normally runs 14:00 to 22:00 Live Online Can be run in person.
Contact us
for details.


Course Starts Location Price
Developing Successful Interpersonal Skills 06-12-2021 Dublin, Ireland
Developing Successful Interpersonal Skills 28-02-2022 Dublin, Ireland
Developing Successful Interpersonal Skills 06-07-2022 Dublin, Ireland

Ensuring that you are heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and emphatic, while maintaining positive work relationships. In this course, you will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Department

WHAT YOU’LL LEARN
  • Develop the necessary skills to communicate with confidence
  • Apply communication styles that maximize benefits
  • Augment your listening and hearing skills to increase engagement
  • Utilize the art of asking questions to elicit more from others
  • Leverage your body language for full communication
  • Make the best first impressions by looking, sounding and being confident
WHO SHOULD ATTEND

Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment.


Course Demo Video
2 day course Normally runs 14:00 to 22:00 Live Online Can be run in person.
Contact us
for details.


Course Starts Location Price
Mastering Positive Assertiveness 18-11-2021 Dublin, Ireland
Mastering Positive Assertiveness 17-02-2022 Dublin, Ireland
Mastering Positive Assertiveness 23-05-2022 Dublin, Ireland

In today’s competitive marketplace, outstanding customer service is what sets you and your organization apart. It is what brings customers to you, persuades them to select your offering over others, and keeps them coming back. But how do you provide excellent customer service and stand out from the crowd? This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN
  • Define customer service in relation to both internal and external customers
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Generate repeat business with outstanding customer service
  • Build goodwill through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal effectively with difficult situations
WHO SHOULD ATTEND

Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customers.


Course Demo Video
2 day course Normally runs 14:00 to 22:00 Live Online Can be run in person.
Contact us
for details.


Course Starts Location Price
Providing Outstanding Customer Service 07-10-2021 Dublin, Ireland
Providing Outstanding Customer Service 11-11-2021 Dublin, Ireland
Providing Outstanding Customer Service 09-12-2021 Dublin, Ireland

Negotiating is an art form. To get what you want, you need to be aware of the other side’s objectives, seeking a mutually beneficial result. You must be able to decide on a goal, plan carefully, and apply key skills and tools to reach a successful outcome. In this course, you will learn the essential strategies and techniques needed to guide negotiations from opening discussions through to a positive result. With discussion and hands-on training, you will leave with practical solutions to negotiating effectively.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN
  • Develop the necessary skills to negotiate like a pro
  • Prepare for a negotiation applying best practices
  • Utilize industry standard tools and techniques
  • Create your Best Alternative to a Negotiated Agreement (BATNA)
  • Build common ground and consensus in your negotiation strategies
  • Negotiate with experts to develop your skills for success
WHO SHOULD ATTEND

Professionals involved in internal and/or external negotiations.


Course Demo Video
2 day course Normally runs 14:00 to 22:00 Live Online Can be run in person.
Contact us
for details.


Course Starts Location Price
Strategic Negotiation Skills 18-10-2021 Dublin, Ireland
Strategic Negotiation Skills 31-01-2022 Dublin, Ireland
Strategic Negotiation Skills 31-05-2022 Dublin, Ireland

Whether speaking publicly or to a specific audience, the ability to build, develop and deliver a purposeful presentation is key to being able to convey your message and achieve your desired results. In this course, you will learn strategies to structure and develop presentation content focused on audience need and key points, identifying the areas in which you are most polished, as well as picking up hints and tips to address any gaps.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN
  • Explore what makes a successful presentation
  • Recognize the factors that go into building and delivery of presentations
  • Outline, develop and build a high-quality presentation
  • Successfully deliver and close an effective presentation
WHO SHOULD ATTEND

Anyone desiring to improve their ability to create and deliver effective presentations for any audience.


Course Demo Video
3 day course Normally runs 14:00 to 22:00 Live Online Can be run in person.
Contact us
for details.


Course Starts Location Price
The Art of Effective Presentations 20-10-2021 Dublin, Ireland
The Art of Effective Presentations 23-02-2022 Dublin, Ireland
The Art of Effective Presentations 22-06-2022 Dublin, Ireland

From informal memos to detailed reports, writing skills are essential for effectively communicating with colleagues and those outside of your organization. Subtle elements, such as the tone that you use, can have a significant impact on the way that your ideas are received and the persuasiveness of your arguments. In this course, you will learn the essential skills needed to organize your thoughts and select the best words and phrases to clearly convey them in writing.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN
  • Awareness of common spelling and grammar issues in business writing
  • Basic concepts in sentence and paragraph construction
  • Basic structure of agendas, email messages, business letters, business proposals, and business reports
  • Collaborative writing techniques, tools and best practices
  • Tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports
WHO SHOULD ATTEND

Professionals desiring to be able to communicate clearly and concisely in their writing.


Course Demo Video
2 day course Normally runs 14:00 to 22:00 Live Online Can be run in person.
Contact us
for details.


Course Starts Location Price
Writing for the Business Professional 02-12-2021 Dublin, Ireland
Writing for the Business Professional 04-04-2022 Dublin, Ireland
Writing for the Business Professional 04-08-2022 Dublin, Ireland

By their very definition, leaders inspire followership in others. Whether speaking conversationally or presenting before a group, a powerful leadership message delivered with impact and focused on the needs of the audience, can motivate and energize others, further strengthening your leadership effectiveness and galvanizing support for your vision. In this course, you will learn proven techniques to find and develop your own voice as a leader – one that builds trust, fosters enthusiasm for change, engages colleagues, strengthens relationships, and achieves results.

JOB ROLES

Personal Development, Leader of Teams/Projects

WHAT YOU’LL LEARN
  • Enhance your leadership effectiveness through your message
  • Communicate with greater openness and authenticity
  • Craft compelling messages that connect people to purpose
  • Engage, motivate, and inspire others to embrace change
  • Apply your leadership voice to increase your impact and influence
WHO SHOULD ATTEND

Professionals who want to develop or strengthen their leadership position.


Course Demo Video
2 days Normally runs 14:00 to 22:00 Live Online Can be run in person.
Contact us
for details.


Course Starts Location Price
Discovering Your Leadership Voice 23-09-2021 Dublin, Ireland
Discovering Your Leadership Voice 22-11-2021 Dublin, Ireland
Discovering Your Leadership Voice 16-12-2021 Dublin, Ireland

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Globally Recognised Programs

PROGRAM GLOBALLY RECOGNISED AS "EXCELLENT"

The Learning & Performance Institute (LPI), a leading authority in learning efficacy, recently awarded New Horizons Computer Learning Centers its highest designation of "Excellent". This comes as a result of a rigorous assessment that found that New Horizons’ development training offers real-world validation with top-rated materials, the highest standard of delivery, and a superb learning experience across its entire suite of Leadership & Professional Development courses.

The Learning & Performance Institute (LPI)

Our courses come with more ...lots more.

Dozens of post-course reinforcement materials - including eBooks, short videos, tools, templates, assessments, and more continue your development long after you have returned to your organisation.

Everyone’s journey is unique.

Each person’s journey is unique to them whether designated by management or a personal desire to grow. There is no one size fits all path to success.

To help guide you, our Leadership & Professional Development courses have been organised into Career Paths and Job Roles to help you chart a development path that fits your distinct needs and goals for the future. 

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