IT Service Management

Managing the complexities of Information Technology is critical to an organisation’s success. Understanding IT service life-cycles, following best practices, and understanding how to reap the benefits of a solid IT strategy are important to meeting the needs of your organisation.

With courses covering such topics as ITIL, DevOps, COBIT and more, the Center for Leadership and Development has what you need to succeed. From those new to IT Service Management through to experienced professionals, our expert training can prepare you to meet the ever-changing IT needs of your organisation.

Course List

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ITIL Training at New Horizons Computer Learning Centers

DevOps Training at New Horizons Computer Learning Centers

DevOps Training at New Horizons Computer Learning Centers

Change Management Training at New Horizons Computer Learning Centers

DevOps Training at New Horizons Computer Learning Centers


Upcoming Dates


Course Starts Location Price
ITIL® 4 Foundation 05-10-2020 Dublin, Ireland
ITIL® 4 Awareness 28-09-2020 Dublin, Ireland
ITIL® 4 Managing Professional Transition (MPT) 30-11-2020 Dublin, Ireland
IT Management and Leadership Executive (ITMLE©) Certification 10-11-2020 Dublin, Ireland
IT Management and Leadership Professional (ITMLP©) Certification 20-10-2020 Dublin, Ireland

Course Starts Location Price
COBIT 2019 Foundation 19-11-2020 Dublin, Ireland
DevOps Foundation 05-10-2020 Dublin, Ireland
Certified Asset Management Professional (CAMP) 13-10-2020 Dublin, Ireland
Certified IT Asset Manager (CITAM) 13-10-2020 Dublin, Ireland
Certified Software Asset Manager (CSAM) 24-09-2020 Dublin, Ireland

ITSM - Free Webinars

Evolving IT: Meeting Today’s Challenges with ITIL 4
Presenter: Akshay Anand, ITIL Product Ambassador

View Recording


Empower Your Team for the New ITSM
Presenter: Danielle Gowen, Instructor - New Horizons Computer Learning Centers

View Recording

IT Services Management eBooks

6 Ways ITSM Automation is Changing Business 6 Ways ITSM Automation is Changing Business:
Here are 6 ways businesses are taking advantage of automation for IT service management.
10 Skills for ITSM Pros 10 Skills for ITSM Pros:
If you work in IT service management, these are the 10 skills you’ll need to be successful in the years ahead.
Modernizing ITSM Modernizing ITSM:
By being flexible enough to accommodate sudden and rapid changes, ITSM ensures that service and support practices and processes continually align with transforming business needs. Here are ways businesses are modernizing ITSM.

For more free learning resources, visit news.nhireland.ie


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.