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MS-720T00: Microsoft Teams Voice Engineer

In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.

This course may earn a Credly Badge.

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Learning Objectives

After completing this course, you will be able to:

  • Plan and Configure Microsoft Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Configure and deploy Direct Routing
  • Configure, deploy, and manage Teams devices
  • Monitor and Troubleshoot Teams Phone

     

    Course Details

    Course Outline

    1 - Module 1: Plan and configure Teams Phone
  • Plan for Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Migrate voice services from Skype for Business Server to Teams
  • Configure Teams Phone
  • Configure auto attendants and call queues
  • Configure and deploy Direct Routing
  • Extend Teams Phone with additional services
  • 2 - Module 2: Manage Teams Phone
  • Configure and manage voice users
  • Configure, deploy, and manage Teams devices
  • Monitor and troubleshoot Teams Phone
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions. The Microsoft Teams Voice Engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration. The Microsoft Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams Voice Engineer also works with administrators for other workloads.

    Other Prerequisites

    Before attending this course, students should have intermediate knowledge of the following topics from MS-700: Managing Microsoft Teams:

    Plan and configure a Microsoft Teams environment

    Manage chat, teams, channels, and apps

    Manage calling and meetings

    Monitor and troubleshoot a Microsoft Teams environment

    MS-720T00: Microsoft Teams Voice Engineer

    €1,785
    Course Length : 3 Days
     

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