1 - Module 1: Plan and configure Teams Phone
Plan for Teams PhonePlan and optimize network performance for Teams PhoneMigrate voice services from Skype for Business Server to TeamsConfigure Teams PhoneConfigure auto attendants and call queuesConfigure and deploy Direct RoutingExtend Teams Phone with additional services
2 - Module 2: Manage Teams Phone
Configure and manage voice usersConfigure, deploy, and manage Teams devicesMonitor and troubleshoot Teams Phone
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions. The Microsoft Teams Voice Engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration. The Microsoft Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams Voice Engineer also works with administrators for other workloads.
Before attending this course, students should have intermediate knowledge of the following topics from MS-700: Managing Microsoft Teams:
Plan and configure a Microsoft Teams environment
Manage chat, teams, channels, and apps
Manage calling and meetings
Monitor and troubleshoot a Microsoft Teams environment