1 - E-mail basics
E-mail characteristicsE-mail programsWhen to use e-mailWriting an e-mail message
2 - E-mail policies
Company policiesCopyright laws, viruses, and liability
3 - E-mail features and security
Features of an e-mail programSecuring e-mail
4 - E-mail messages
Message headersE-mail message body
5 - E-mail effectiveness
E-mail recipientsMessage management
6 - Netiquette guidelines
Netiquette styleEmoticons and abbreviations
7 - Composing online correspondence
Online communicationLanguage and punctuationEfficient writing habits
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
Individuals taking this course may be new managers and individual contributors seeking to develop or enhance leadership abilities with practical skills.
Students should possess experience working in an organization as an individual contributor or possibly as a manager.