IT Admin and Help Desk Training Courses

CompTIA A+ Certification

Upon successful completion of this course, students will learn:

• Identify the hardware components of personal computers and mobile digital devices.
• Identify networking and security fundamentals.
• Install, configure, and troubleshoot display devices.
• Install and configure peripheral components.
• Manage system components.
• Manage data storage.
• Identify the hardware and software requirements for client environment configurations.
• Identify network technologies.
• Install and configure networking capabilities.
• Support mobile digital devices.
• Support printers and multifunction devices.

CompTIA Network+ Certification

In this course, you will describe the major networking technologies and systems of modern networks and configure, manage, and troubleshoot modern networks. Students will:

• Explain the OSI and TCP/IP Models.
• Explain properties of network traffic.
• Install and configure switched networks.
• Configure IP networks.
• Install and configure routed networks.
• Configure and monitor ports and protocols.
• Explain network application and storage issues.
• Monitor and troubleshoot networks.
• Explain network attacks and mitigations.
• Install and configure security devices.
• Explain authentication and access controls.
• Deploy and troubleshoot cabling solutions.
• Implement and troubleshoot wireless technologies.
• Compare and contrast WAN technologies.
• Use remote access methods.
• Identify site policies and best practices.

MD-100T00 Windows 10

After completing this course, learners should be able to:

• Install and customize Windows 10
• Configure Updates for Windows.
• Configure devices and drivers for Windows.
• Configure storage for Windows.
• Configure network and remote management settings in Windows.
• Configure and manage browsers and applications in Windows.
• Configure account access and authentication.
• Configure file and folder permissions.
• Describe methods for securing Windows 10, common threats and methods for mitigating against them.
• Troubleshoot Windows and application installations.
• Troubleshoot hardware and driver issues.
• Troubleshoot file issues and perform recoveries.

Microsoft Office Specialist, Expert or Master

Discover the only performance-based certification that validates the skills needed to get the most out of Microsoft Office. Whether you want to drive your career or increase your productivity on the job, earning the Microsoft Office Specialist (MOS) certification demonstrates the valuable expertise you need to succeed.

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