IT Admin and Help Desk Training Courses

New Horizons Ireland can help you prepare for an IT Help Desk or IT Admin Career. Help Desk positions are an excellent way to launch a new career in the IT field.

IT Admin roles are changing due to rapid technological evolution. As a result, impeccable IT Management and a business-centric help desk are necessary to meet the needs of the entire organisation. IT support professionals need to be knowledgeable of a lot of different aspects of computing and be capable of working with a wide range computer technologies.

New Horizons as therefore listed out our recommended courses for IT support technicians and help desk professionals.

New Horizons Ireland offers training that maps to IT Admins become a proficient IT Support Professional.

IT Admin Courses

CompTIA A+ Certification

Upon successful completion of this course, students will learn:

  • Identify the hardware components of personal computers and mobile digital devices.
  • Identify networking and security fundamentals.
  • Install, configure, and troubleshoot display devices.
  • Install and configure peripheral components.
  • Manage system components.
  • Manage data storage.
  • Identify the hardware and software requirements for client environment configurations.
  • Identify network technologies.
  • Install and configure networking capabilities.
  • Support mobile digital devices.
  • Support printers and multifunction devices.
 
5 day course Normally runs 14:00 to 22:00 GMT Live Online Can be run in person.
Contact us for details.

CompTIA Network+ Certification

In this course, you will describe the major networking technologies and systems of modern networks and configure, manage, and troubleshoot modern networks. Students will:

  • Explain the OSI and TCP/IP Models.
  • Explain properties of network traffic.
  • Install and configure switched networks.
  • Configure IP networks.
  • Install and configure routed networks.
  • Configure and monitor ports and protocols.
  • Explain network application and storage issues.
  • Monitor and troubleshoot networks.
  • Explain network attacks and mitigations.
  • Install and configure security devices.
  • Explain authentication and access controls.
  • Deploy and troubleshoot cabling solutions.
  • Implement and troubleshoot wireless technologies.
  • Compare and contrast WAN technologies.
  • Use remote access methods.
  • Identify site policies and best practices.
 
5 day course Normally runs 14:00 to 22:00 GMT Live Online Can be run in person.
Contact us for details.

Course Starts Location Price
CompTIA Network+ Certification (Exam N10-008) 09-10-2023 Dublin, Ireland
CompTIA Network+ Certification (Exam N10-008) 23-10-2023 Dublin, Ireland
CompTIA Network+ Certification (Exam N10-008) 30-10-2023 Dublin, Ireland
CompTIA Network+ Certification (Exam N10-008) 06-11-2023 Dublin, Ireland

MD-100T00 Windows 10

After completing this course, learners should be able to:

  • Install and customize Windows 10
  • Configure Updates for Windows.
  • Configure devices and drivers for Windows.
  • Configure storage for Windows.
  • Configure network and remote management settings in Windows.
  • Configure and manage browsers and applications in Windows.
  • Configure account access and authentication.
  • Configure file and folder permissions.
  • Describe methods for securing Windows 10, common threats and methods for mitigating against them.
  • Troubleshoot Windows and application installations.
  • Troubleshoot hardware and driver issues.
  • Troubleshoot file issues and perform recoveries.

5 day course Normally runs 14:00 to 22:00 GMT Live Online Can be run in person.
Contact us
for details.

Course Starts Location Price

Microsoft 365 Certification Paths 2023

We have put together all the latest certifications for Microsoft 365, complete with required exams and suggested courses for preparation.

Listed below are all the available certifications for Microsoft 365 with required exams and suggested courses for preparation.

 

Microsoft 365 Certified
Fundamentals
MS-900 Microsoft 365 Fundamentals

   
   
         
 

Microsoft 365 Certified
Endpoint Administrator Associate
MD-102: Endpoint Administrator

 
   
         
 

Microsoft 365 Certified
Modern Desktop Administrator
(retiring July 2023)

 
   
         
 

Microsoft 365 Certified
Messaging Administrator Associate
MS-203 Microsoft 365 Messaging

 
   
         
 

Microsoft 365 Certified
Security Administrator Associate
MS-500 Microsoft 365 Security Administrator

 
   
         
 

Microsoft 365 Certified
Developer Associate
MS-600

 
   
         
 

Microsoft 365 Certified
Collaboration Communications Systems Engineer Associate
MS-721: Collaboration Communications Systems Engineer

 
   
         
 

Microsoft 365 Certified
Teams Administrator Associate
MS-700 Managing Microsoft Teams

 
     
         
    Microsoft 365 Certified
Administrator Expert
 
       
         
    Microsoft 365 Certified
Enterprise Administrator Expert
(retiring in July 2023)
 
       
         
         
   

Microsoft 365 Certified
Teams Voice Engineer Expert
(retiring June 2023)

MS-720: Microsoft Teams Voice Engineer

 
       
         
   

Microsoft 365 Certified
Teams Support Engineer Specialty
MS-740: Troubleshooting Microsoft Teams

   
   
         
         
   

Microsoft 365 Certified
Exchange Online Support Engineer Specialty
MS-220: Troubleshooting Microsoft Exchange Online

   
   
         

Microsoft Office Specialist, Expert or Master

Microsoft Office specialist certification

Discover the only performance-based certification that validates the skills needed to get the most out of Microsoft Office. Whether you want to drive your career or increase your productivity on the job, earning the Microsoft Office Specialist (MOS) certification demonstrates the valuable expertise you need to succeed.

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