New Horizons Ireland Privacy Policy GDPR

We respect your trust in us to use, store and share your information. In this privacy policy, we explain how we collect personal information about you, according to the General Data Protection Regulation – GDPR. New Horizons Ireland try to keep this privacy as simple as possible. If you have any query, please don’t hesitate to contact us in the email info@nhireland.ie

How we collect information about you

We collect personal information from you in different ways, for example when you sign in for our newsletter, buy a course, book a training with us, apply to a job, enquire about our services, register to New Horizons webinars and events. We also collect information through our website and live chat.

Our websites use ‘cookie’ technology. A cookie is a little piece of text that our server places on your device when you visit any of our websites or apps. They help us make the sites work better for you. In case you wish to know more about cookie usage in websites you can check here the information provided by Google Analytics:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en-GB

Disclosure of Personal Data

Any information that you provide in this way is not made available to any third party except for the purposes outlined and elsewhere in this document and is used by us for the purposes specified when it was collected, as described, the main examples of which are:

When you make a booking with us using with a credit card the transaction is fully secured and managed by our payment provider(s). This is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We do not collect sensitive personal information, such as race, religion, or political affiliations. 

Any information that you share with us will be stored and managed by us with the greatest care. We never share (rent, sell, or exchange) Personal Data with Third Parties for the purposes of allowing them to market products and services to you notwithstanding the provisions stipulated in this document. However, we do engage the services of third party service providers, which act as Data Processors, to assist us with our services to you, marketing activities, payment processing, exams and certification and accreditation. In all cases we endeavor not to hold your sensitive personal data (Personal ID information, Date of Birth, etc) longer than is absolutely necessary. We permanently delete and or destroy this when it is used for the purposes that it is given to us for. 

How we keep your information safe

We protect your information with security measures under the laws that apply, and we meet international standards. We keep our computers, files and buildings secure. When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information

How long we keep your information

We hold your information while you are a customer and for a period of time after that. We do not hold it for longer than necessary.

Your Rights 

At New Horizons Ireland, we take your rights seriously. We will respond to any inquiries from you in relation to your Personal Data, how we process and protect that data with the appropriate level of seriousness and diligence.

To help you, we have summarized below three of the rights the European regulation (EU) 2016/679 - GDPR, provides you in relation to your Personal Data: 

•The Right of access by the data subject: Ask us what Personal Data we hold and for what purpose. 

•The Right of Rectification and erasure: Tell us what is incorrect, and we will update your Personal Data. You want us to delete your Personal Data, no problem, let us know. 

•The Right to restriction of processing: Just tell us what we are doing that makes you uncomfortable. 

Meeting our legal and regulatory obligations

To use your information lawfully, we rely on one or more of the following legal bases:

• performance of a contract;
• legal obligation;
• protecting the vital interests of you or others;
• public interest;
• our legitimate interests; and
• your consent.
• provide relevant products, services and relevant content;
• identify ways we can improve our products and services;
• maintain and monitor your products and services;
• decide and recommend how our products and services might be suitable for you.

To meet our regulatory and legal obligations, we collect some of your personal information, verify it, keep it up to date through regular checks, and delete it once we no longer have to keep it. We may also gather information about you from third parties, for example, Pearson VUE, Kryterion, and CertiPort exam vendors, to help us meet our obligations. If you do not provide the information we need, or help us keep it up to date, we may not be able to provide you with our products and services.

Consent

Sometimes we need your consent to use your personal information. With direct marketing for example, we need your consent to make you aware of products and services which may be of interest to you. We may do this by phone, post, email, text or through other digital media.

You can decide how much direct marketing you want to accept when you apply for new products and services.

If we ever contact you to get your feedback on ways to improve our products and services, you have the choice to opt out.

When we use private personal information about you, such as email, we ask for your consent. Before you give your consent, we tell you what information we collect and what we use it for. You can remove your consent at any time by contacting us.

How we use your information

We use information about you to:

To provide our products and services under the terms and conditions we agree between us, we need to collect and use personal information about you. If you do not provide this personal information, we may not be able to provide you with our products and services.

Your information and third parties

Sometimes we share your information with third parties. For example, to:Pearson VUE, Microsoft, New Horizons Global.

We expect these third parties to have the same levels of information protection that we have.

We also must share information with third parties to meet any applicable law, regulation or lawful request. When we believe we have been given false or misleading information, or we suspect criminal activity we must record this and tell law enforcement agencies, which may be either in or outside Ireland.

International transfers of data

We may transfer your personal information outside of the European Economic Area (EEA) to help us provide your products and services. We expect the same standard of data protection is applied outside of the EEA to these transfers and the use of the information, to ensure your rights are protected.

Your personal information rights

You can exercise your rights by contacting us at 01 8898700, using our social media channels, emailing us at info@nhireland.ie, or by visiting our website at https://www.nhireland.ie/contact-us.

We can help you with:

Accessing your personal information:

You can ask us for a copy of the personal information we hold. You can ask us about how we collect, share and use your personal information.

Updating and correcting your personal details.

Removing consent: You can change your mind wherever you give us your consent, such as for direct marketing, or using your sensitive information, such as medical or biometric data.

Restricting and objecting: You may have the right to restrict or object to us using your personal information or using automated decision making.

Deleting your information (your right to be forgotten). You may ask us to delete your personal information.

Moving your information (your right to Portability). Where possible we can share a digital copy of your information directly with you or another organization.

When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.

We generally do not charge you when you contact us to ask about your information.

Making a complaint

If you have a complaint about the use of your personal information, please let a member of staff know, giving them the opportunity to put things right as quickly as possible.

If you wish to make a complaint you may do so in person, by telephone, in writing and by email. Please be assured that all complaints received will be fully investigated. We ask that you supply as much information as possible to help our staff resolve your complaint quickly.

You can also contact the Data Protection Commission in Ireland at www.dataprotection.ie.

Updates to this notice

We will make changes to this notice from time to time, particularly when we change how we use your information, and change our technology and products.

Privacy Policy for New Horizons Computer Learning Centers, Inc.

(Effective January 22, 2018)

PRIVACY SHIELD POLICY

This Privacy Shield Policy (“Policy”) applies to all personal information received by New Horizons Computer Learning Centers, Inc. (“New Horizons”, “we”, “our”, or “us”) in the United States from the European Economic Area (EEA) (which includes the member states of the European Union (EU) plus Iceland, Liechtenstein and Norway) and from Switzerland. This Policy also applies to all personal information previously received under the U.S.-EU Safe Harbor Framework and U.S.-Swiss Safe Harbor Framework and still held by New Horizons. This Policy sets out our practices for collecting, using, maintaining, protecting and disclosing that personal information.

DEFINITIONS

For purposes of this Policy, the following definitions shall apply:

“Agent” means any third party that collects or uses personal information under the instructions of, and solely for, New Horizons or to which New Horizons discloses personal information for use on New Horizons’ behalf.

“New Horizons” means New Horizons Computer Learning Centers, Inc., New Horizons Franchising Group, Inc., and any predecessors and successors in the United States.

“Personal information” means any information or set of information that identifies or could be used by or on behalf of New Horizons to identify (together with other information) a living individual. Personal information does not include information that is anonymized or aggregated.

“Sensitive information” means any personal information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; information that concerns health or sex life; information specifying personal sexuality, ideological, or trade union-related views or activities; and information about criminal or administrative proceedings and sanctions (which are treated outside pending proceedings), or social security measures.

EU-U.S. AND SWISS-U.S. PRIVACY SHIELDS

New Horizons participates in and complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (collectively, “Privacy Shield”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA and Switzerland to the United States, respectively. New Horizons has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability, which are the basis for the principles of this Policy. If there is any conflict between this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view New Horizons’ certification, please visit https://www.privacyshield.gov/.

PRINCIPLES
Notice

Where New Horizons receives personal information about individuals in the EEA and Switzerland collected by New Horizons and its franchisees, it will publicly inform them about its compliance with the Privacy Shield in clear, concise language. This personal information may include basic contact information like name and email address, billing information, and courses and training taken by students.

New Horizons uses this information to provide our educational and training-related services to franchisees, customer support for such services, to bill customers, and to correspond with customers. This information also facilitates our affiliates’ and franchisees’ services.

New Horizons also receives information about employees of New Horizons who are located in the EEA and Switzerland, and which is transferred in the context of the employment relationship. New Horizons uses this information for internal employment and human resources purposes. New Horizons commits to cooperate in investigations by and to comply with the advice of competent EEA and Swiss authorities.

New Horizons will subject all personal information received via the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework to their respective Privacy Shield Principles.

New Horizons is subject to the investigative and enforcement authority of the Federal Trade Commission (FTC), is obliged to disclose personal information in response to lawful requests by public authorities, for law enforcement, and national security purposes, and has potential liability for onward transfers to third parties.

Additionally, an individual may be allowed to invoke binding arbitration to resolve disputes under certain limited conditions.

Choice

New Horizons will offer individuals the opportunity to choose whether their personal information is to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. An individual may opt-out of such uses of their personal information by contacting us at the address given below. New Horizons does not disclose personal information to non-agent third parties. If this changes, New Horizons will offer an opt-out to individuals. New Horizons will not use sensitive personal information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual unless New Horizons has received the individual’s affirmative and explicit consent (opt-in). New Horizons will treat as sensitive any personal information received from a third party where the third party identifies and treats it as sensitive.

Data Integrity

New Horizons will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. New Horizons will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete and current.

Transfers to Agents

New Horizons contracts with third parties who perform business functions on our behalf. New Horizons uses these third parties to manage its IT system infrastructure, provide live, online support to customers, and to manage email lists. These entities may have access to personal information if needed to perform their functions for New Horizons. New Horizons does not disclose personal information to non-agent third parties.

For information received under the Privacy Shield, New Horizons will require its agents to safeguard personal information consistent with this Policy by contract, obligating the agent to provide at least the same level of protection as is required by the Privacy Shield Principles.

Under certain circumstances, New Horizons may bear liability for onward transfers of personal information from the EEA or Switzerland where its agent processes such personal information inconsistent with the Privacy Shield Principles, unless New Horizons proves that it is not responsible for the event giving rise to the damage.

Access and Correction

New Horizons acknowledges the right of individuals to access their personal information. Upon request, New Horizons will grant individuals reasonable access to personal information that it holds about them. In addition, New Horizons will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. An individual may request to access their information, or otherwise correct, amend, or delete their information by contacting us at the address given below.

Security

New Horizons will take reasonable and appropriate precautions to protect personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.

Enforcement

New Horizons will conduct compliance audits of its relevant privacy practices to verify adherence to this Policy. Any employee that New Horizons determines is in violation of this policy will be subject to disciplinary action.

New Horizons is subject to the investigative and enforcement authority of the FTC.

Dispute Resolution—Privacy Shield

In compliance with the Privacy Shield, New Horizons commits to resolve complaints about your privacy and our collection or use of your personal information. EEA or Swiss individuals with inquiries or complaints regarding this Policy should first contact New Horizons at the address given below. New Horizons will investigate and attempt to resolve complaints regarding use and disclosure of personal information by reference to the principles contained in this Policy. New Horizons commits to cooperating with European Data Protection Authorities and the Swiss Federal Data Protection and Information Commissioner.

New Horizons has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to the International Centre for Dispute Resolution (“ICDR”), the international division of the American Arbitration Association (“AAA”), a non-profit alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the ICDR web site at http://go.adr.org/privacyshield.html for more information and to file a complaint. Under certain limited conditions, an individual may be able to invoke binding arbitration as provided under the Privacy Shield to address an otherwise unresolved complaint.

LIMITATIONS & CHANGES

We may also be required to disclose an individual’s personal information in response to a lawful request by public authorities or in connection with a legal obligation. Adherence by New Horizons to these Privacy Shield Principles may also be limited to the extent required to respond to a legal obligation, to the extent necessary to meet national security, public interest or law enforcement obligations, and to the extent expressly permitted by an applicable law, rule or regulation.

This Policy may be amended from time to time, consistent with the requirements of the Privacy Shield Principles. The amended Policy will be made publicly available via New Horizons’ website.